Lighting FAQ | Gohomme Product, Shipping & Returns Questions

Frequently Asked Questions

Welcome to Gohomme’s FAQ page. Here you can find answers to common questions about our lighting products, customization options, sizing, order processing, shipping, tracking, customs duties, installation, damaged items, missing parts, returns, and customer support.

If you are unsure about product size, voltage, installation, shipping time, or return eligibility, please contact us before placing your order.

Products & Customization

What types of lighting products does Gohomme sell?

Gohomme offers modern lighting products for residential and commercial interiors, including chandeliers, pendant lights, wall lights, ceiling lights, table lamps, floor lamps, decorative lighting, and selected custom lighting options.

Our products can be used in homes, apartments, restaurants, hotels, offices, retail spaces, and other interior spaces.

Are Gohomme lighting products suitable for North America?

All of our lighting products are suitable for North American homes and commercial spaces.

Can I customize a lighting fixture?

Some products may offer customization options such as size, finish, color temperature, hanging length, voltage, or other details. Customization availability depends on the product.

If you need a custom size, finish, voltage, or hanging length, please contact us before placing your order.

Are custom-made or special-order lights returnable?

Custom-made, made-to-order, modified, or special-order products may not be eligible for return or refund due to customer preference, incorrect measurements, unsuitable installation location, or misunderstanding of product specifications.

Please review the product details carefully and contact us before ordering if you are unsure.

Are product colors and finishes exactly the same as the photos?

We do our best to display product colors, finishes, materials, and textures accurately. However, slight differences may occur due to screen settings, lighting conditions, photography, handmade finishes, natural material variations, or production batches.

Minor color, texture, finish, or size variations are not considered product defects.

Sizing & Product Selection

How do I choose the right chandelier size?

The right chandelier size depends on room size, ceiling height, furniture layout, table size, installation location, and fixture design.

As a general reference, you can add the room length and room width in feet to estimate the chandelier diameter in inches. For example, a 10 ft by 12 ft room may work with an approximately 22-inch chandelier.

Please review our Lighting Size Guide before ordering.

How high should a chandelier hang over a dining table?

For standard 8-foot ceilings, the bottom of a chandelier is usually placed about 30–36 inches above the tabletop. For each additional foot of ceiling height, the chandelier may usually be raised by about 3 inches.

This is a general reference only. The final height depends on fixture size, ceiling height, table size, and personal preference.

How many pendant lights do I need over a kitchen island?

The number of pendant lights depends on the island length and the size of each pendant.

As a general reference:

4–5 ft island: 1–2 pendants
6–7 ft island: 2 pendants
8–9 ft island: 2–3 pendants
10 ft or longer: 3 or more pendants

Please also consider spacing, pendant width, countertop height, and clearance.

Can Gohomme help me choose a size?

Yes. If you are unsure which size to choose, please contact us before placing your order.

To help us provide better guidance, please send the product link, room dimensions, ceiling height, table or island size, and photos of the space if available.

Order Processing

How long does order processing take?

Most orders require processing before shipment. Processing may include order confirmation, product preparation, customization if applicable, quality inspection, packaging, and arranging international transportation.

Our standard order processing time is usually:

3–7 business days

Some custom-made, oversized, fragile, or special-order products may require additional preparation time.

Is processing time included in the shipping time?

No. Processing time is not included in the estimated delivery time.

Estimated delivery time begins after the order has been processed and shipped.

Can I cancel my order after placing it?

Cancellation availability depends on the order status.

If your order has already entered processing, production, customization, packaging, or shipment, cancellation may not be possible or may be subject to costs already incurred.

Please contact us as soon as possible if you need to request a cancellation.

Shipping & Delivery

How long does shipping take?

Estimated delivery time after processing is usually:

10–45 business days

Delivery time may vary depending on destination, product type, carrier availability, customs clearance, holidays, weather, remote delivery areas, and local delivery conditions.

These are estimated delivery times only and are not guaranteed delivery dates.

Why is the delivery time 10–45 business days?

Many lighting fixtures are large, fragile, oversized, custom-made, or shipped internationally. They may require preparation, quality inspection, special packaging, and longer transportation time.

We provide a realistic delivery window so customers understand the expected timeline before placing an order.

Do you offer free shipping?

Gohomme offers free standard shipping on many products and destinations. Free shipping availability may depend on product type, destination, product size, and shipping method.

If special freight, remote delivery, oversized handling, or additional shipping services are required, extra shipping charges may apply. If this happens, we will contact you before proceeding.

Do you ship internationally?

Yes. Gohomme ships selected lighting products internationally to many countries and regions, including the United States, Canada, Europe, Australia, New Zealand, and other destinations.

Shipping availability may depend on product type, size, destination, and carrier service.

Tracking & Delays

Will I receive tracking information?

Yes. When tracking information is available, we will send it by email after your order has shipped.

Tracking information may take several business days to update, especially during international transit or customs processing.

My tracking has not updated. What should I do?

International tracking may not update every day. If your order is still within the stated delivery window and tracking shows that the package is in transit, the order will not be considered lost or undelivered.

If the estimated delivery window has passed and tracking has not updated for an extended period, please contact us and we will help review the situation.

When is an order considered lost?

An order may only be considered lost if the estimated delivery window has passed and tracking has not updated for an extended period, or if the carrier confirms that the package is lost.

If the order is still within the stated delivery window, please allow the full delivery period to pass.

What should I do if my package is delayed?

Please first check your tracking information. Delays may happen due to customs clearance, carrier delays, holidays, weather, remote delivery areas, incorrect address information, or local delivery issues.

If your order is beyond the estimated delivery window, contact us with your order number so we can help review the status.

Customs & Import Duties

Do I need to pay customs duties or import taxes?

Customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country or region.

Gohomme is not responsible for customs fees, import taxes, or delays caused by customs clearance.

What happens if I refuse to pay customs duties or import charges?

If a package is delayed, returned, abandoned, or destroyed because the customer refuses or fails to pay required import charges, Gohomme is not responsible for the resulting delay, loss, or additional costs.

Can customs delay my package?

Yes. Customs clearance may delay international shipments. Customs processing time is outside Gohomme’s control.

Installation & Safety

Do I need a licensed electrician to install the lighting fixture?

We strongly recommend that all lighting fixtures be installed by a licensed electrician or qualified professional.

Lighting installation may involve electrical work, ceiling mounting, wiring, voltage compatibility, and safety risks.

What should I check before installation?

Before installation, please check the product model, size, finish, voltage compatibility, parts, accessories, mounting hardware, hanging length, ceiling height, and installation location.

If you notice damage, missing parts, or an incorrect item, please contact us before installing the product.

Does Gohomme pay for electrician or installation costs?

No. Gohomme is not responsible for electrician fees, installation costs, removal costs, reinstallation costs, construction delays, project delays, or other indirect costs related to installation, product issues, shipping delays, replacement parts, or returns.

What if I install the product and later find an issue?

Once a product has been installed, it may be more difficult to determine whether the issue occurred during shipping, handling, installation, or use.

Please inspect the product carefully before installation and keep all packaging materials until the product has been fully checked.

Can I use indoor lighting outdoors or in a bathroom?

Unless the product page clearly states that the fixture is suitable for outdoor, damp, or wet locations, the product should be used indoors only.

Gohomme is not responsible for damage caused by unsuitable installation environments.

Damaged Items, Missing Parts & Product Issues

What should I do if my item arrives damaged?

Please contact us within:

48 hours of delivery

Please provide clear photos or videos of the damaged item, outer packaging, shipping label, all parts, accessories, and packing materials.

Please do not discard the original packaging until the issue has been reviewed and resolved.

What should I do if parts are missing?

If any parts or accessories are missing, please contact us within:

7 days of delivery

Please include your order number, product name, photos of all received parts, and a clear description of the missing part.

Does a damaged or defective item automatically qualify for a refund?

No. A damaged, defective, or missing-part claim does not automatically qualify for a refund.

Each case is reviewed based on product type, issue, evidence provided, shipping condition, installation status, and order details. After review, Gohomme may offer replacement parts, repair guidance, partial replacement, product replacement, store credit, or another reasonable solution depending on the situation.

Should I keep the packaging?

Yes. Please keep all original packaging materials until the product has been inspected and any issue has been resolved.

Packaging photos may be required for damage claims, carrier review, or product support.

Returns & Refunds

Can I return a lighting product?

Return eligibility depends on product type, order condition, customization status, and timing of the request.

Please review our Refunds & Returns Policy before placing your order.

Can I return a custom-made or special-order product?

Customers are responsible for checking all product details before placing an order.

What if I simply do not like the product after receiving it?

Customer preference, style changes, color expectations, incorrect measurements, or change of mind may not qualify for a full refund, especially for custom-made, made-to-order, or special-order lighting products.

Please review product details carefully before ordering.

Will shipping fees, customs duties, or installation costs be refunded?

Shipping fees, customs duties, brokerage fees, import taxes, electrician fees, installation costs, removal costs, and reinstallation costs are not refundable unless required by applicable law or approved by Gohomme after review.

Customer Support

How can I contact Gohomme?

You can contact us through our Contact Us page or by email:

info@gohomme.com

What information should I include when contacting support?

To help us respond faster, please include:

- Your order number
- Product name or product link
- Photos or videos, if relevant
- A clear description of the issue
- Your room size and ceiling height, if asking about size
- Your shipping country and postal code, if asking about delivery

How long does it take to receive a response?

We usually respond within 1–2 business days.

Response times may be longer during weekends, holidays, high order volume, or complex product support cases.

Important Reminder Before Ordering

Before placing an order, please carefully review the product page, size information, shipping policy, return policy, installation information, and customization options.