About Shipping

Shipping Policy

At Gohomme, we offer international shipping for selected lighting products to customers in many countries, including the United States, Canada, Europe, Australia, and other regions.

Because many lighting fixtures are large, fragile, custom-made, or shipped internationally, delivery times may vary depending on product type, destination, carrier availability, customs processing, and local delivery conditions.

Please read this Shipping Policy carefully before placing your order.

Order Processing Time

Most orders require processing before shipment. Processing may include order confirmation, product preparation, customization if applicable, quality inspection, packaging, and arranging international transportation.

Our standard order processing time is usually:

3–7 business days

Some products may require additional preparation time, especially if the item is custom-made, made to order, oversized, fragile, or requires special packaging.

Processing time is not included in the estimated shipping time.

How long does shipping take?

Estimated Delivery Time

Estimated delivery time after processing is usually:

These are estimated delivery times only and are not guaranteed delivery dates.

Delivery time may be affected by customs clearance, carrier delays, holidays, weather, remote delivery areas, incorrect shipping information, high shipping volume, or other circumstances beyond our control.

Shipping Window and Order Status

If your order is still within the stated delivery window and tracking shows that the package is in transit, the order will not be considered lost or undelivered.

Please allow the full estimated delivery period to pass before requesting a resolution for a delayed package.

If your tracking has not updated for an extended period after the estimated delivery window has passed, or if the carrier confirms that the package is lost, please contact us and we will help review the situation.

How We Ship Orders

Orders may ship from our international fulfillment partners, supplier warehouses, or logistics partners depending on product type, product size, destination, and availability.

Large, fragile, oversized, or custom lighting fixtures may require special packaging and may be shipped through different carriers or freight services.

For logistical reasons, items from the same order may sometimes be shipped in separate packages.

Tracking Information

Once your order has shipped, we will provide tracking information by email when available.

Tracking information may take several business days to update after shipment. In some cases, the carrier may not show detailed tracking updates immediately, especially during international transit or customs processing.

If you have not received tracking information within 7 business days after your order has shipped, please contact us.

Customs, Duties, and Import Taxes

Customers are responsible for any customs duties, import taxes, brokerage fees, or local charges required by their country or region.

Gohomme is not responsible for customs fees, import taxes, or delays caused by customs clearance.

If a package is delayed, returned, abandoned, or destroyed because the customer refuses or fails to pay required import charges, Gohomme is not responsible for the resulting delay, loss, or additional costs.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, returned, lost, or delivered to the wrong address because the customer provided incorrect or incomplete shipping information, Gohomme is not responsible for the loss or additional shipping costs.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made after the order has been processed or shipped.

Delivery Delays

International shipping may sometimes take longer than expected. Delays may occur due to:

• Customs inspection or clearance
• Carrier delays
• Weather conditions
• Holidays or high shipping volume
• Remote delivery areas
• Incorrect or incomplete address information
• Freight scheduling for oversized items
• Local delivery issues outside our control

We appreciate your patience and will help you check the order status when possible.

Damaged Packages

Lighting fixtures are fragile and require careful handling during transportation. If your package arrives visibly damaged, please take clear photos of:

• The outer packaging
• The shipping label
• The damaged area of the package
• The damaged product or parts
• All included accessories and packing materials

Please contact us within 48 hours of delivery if your item arrives damaged.

We may require photos, videos, packaging evidence, and other information to help file a claim with the carrier or review the issue.

Please do not discard the packaging until the issue has been resolved.

Missing Parts or Accessories

If any parts or accessories are missing from your order, please contact us with your order number, product name, photos of the received items, and a description of the missing part.

We will review the issue and help provide a suitable solution when possible.

Free Shipping

Gohomme offers free standard shipping on many products and destinations. Free shipping availability may depend on product type, destination, size, and shipping method.

If special freight, remote delivery, oversized handling, or additional services are required, extra shipping charges may apply. If this happens, we will contact you before proceeding.

For questions about returns, please review our Return Policy.